Reviews - First Option Mortgage

4.8

Survey completed on

Feb 17, 2020

Reviewed by Gretchen Hofer Farmer for Chuck DeLangis

Completed transaction in Feb 2020 in Tampa, FL.

Excellent communication

Communications sometimes lagging. Obtaining of VA COE was not great experience. Overall, satisfied with service. Thank you

Mark was honest and straight forward in the realistic expectations of our refinance. Everything was smooth and easy!

My favorite part about working with Rez was very prompt replies to calls, texts, and emails. Being in-pocket sets him apart from other lenders. He was very knowledgeable and willing to help as well.

I am very glad to work with first option mortgage.

Communication on the progress of the from start to finish made for a smooth transaction. Murrell helped the buyer understand the loan process and assisted every step of the way. Also the sellers Realtor was impressed with Murrell and enjoyed working with him.

Very professional and very fast with all the documents needed to facilitate the process. All were very easy to read and sign. Very pleasant.

Straight forward, organized, and in control throughout

Brandon and team worked very hard to get my application approved by underwriting. I would recommend them to anyone!

excelente

Closing was on time. Loan Officer was at closing He answered emails.

Our refinance was quick and easy. Mark and his time we’re prompt and professional. They answered all of our questions quickly and were always available. Highly recommend!

Great rates, responsive, and easy to do business with. Gave helpful information and closed without issue. Thanks!

Super helpful, super prompt!

He was very easy to work with. He had our loan ready in a very short time. We were very please.

Great job.

Jeff and his team are amazing!! There was never a time during our mortgage process that they were not on top of things! They made the process so easy! We will only do business with them going forward!!

As an OpCity agent the majority of my clients come with their own financing facilitated by OpCity direct. I enjoyed working with Rob. I loved that he picked up the phone to call with any disparaging news. thanks Rob!

He’s very proud of what he does and always happy to help! Even when things get difficult he pushes through. Our clients see that and are grateful. Their appreciation for him is the reward he loves most! And they show it by continuing to refer their family and friends. He will continue to be my First Option!!

Good communication

Carolina made everything look easy , she was very profesional and polite. She is the best!

Ashley is what all loan officers dream of being. She was always available for all my questions. Very patient and knowledgeable. Thank you for being the best!

En todo el proceso desde el principio asta el final, muchas gracias!

Aaron is the best in the business. He answers his phone, he’s honest, he’s helpful, responsive and really is an example of what loan officers should strive for!

Kashif has helped in quite a few decision making phase by giving professional advice and help. Also, finished the closing, as planned.

Great at informing, very patient and responsive. Made the process much easier than the average.

Josef did an outstanding job of keeping everyone informed during the mortgage process and was always quick to reply to any questions concerning the transaction.

I was helped every step of the way. Communication was great and everyones commitment to my getting the home of my choice was always evident. I would definitely recommend Josef and his team to everyone I know that needs to purchase a home. Thank you all. I am now a proud owner of my own home.

Josef was always friendly and worked diligently to close the deal for me.

Joey was amazing to work with. He was there to help with any questions and explained everything very thoroughly. He had great advice for us and was able to give us great options for us to be able to afford our dream home comfortably.

Communication was excellent, Nick was very helpful, and answered all of our questions, and our loan was processed in a timely manner.

Josef was professional throughout the entire process. He provided me helpful information when it was requested. He performed miracles regarding having the appraisal done in time to prevent a closing delay. When the closing was scheduled for the third time, he personally called me, after the end of the normal working day to be sure I had been informed of the third change. He attended the closing, where I observed he had a warm and personable relationship with his client and her realtor.

I was helped every step of the way. Communication was great and everyones commitment to my getting the home of my choice was always evident. I would definitely recommend Josef and his team to everyone I know that needs to purchase a home. Thank you all. I am now a proud owner of my own home.

Was great experience.

Great customer service very professional

Josef is amazing! He is friendly, professional, very responsive, and I trust my clients with him. For me, trust is huge! I am excited to do many transactions with him in the future! Josef's service is top tier!

Bill was easy to get ahold of, easy to work with, and best of all, he got me a loan for my new home!

Josef Lee is a very groomed profesional that has a tone of knowledge in terms of mortgage loans. He is very personable and goes above and beyonf for a client that he is working with. I most certainly approve Josef Lee to help assist you with your mortgage lending process.

Ashley Mikhaylov handled our loan from start to finish and was hands down the best loan coordinator I have ever worked with!! He response time was almost too good to be believable and her ability to follow up was amazing! She is so good I wish I could hire her. I would absolutely and unequivocally recommend her to anyone. Wow! Is all I can say. Five star service and beyond.

The First option mortgage team made me experience so comfortable. They were patient with me. Any questions I had they answered it. Very knowledgeable. They Hardly ever required me to come to the office which is great because I’m a full-time worker. I love you guys thank you so much.

Easy to work with. All paperwork was very accessible from my email which made the process go smoothly. Appreciate all the hard work Rob put in!

Great communication from start to finish. Josef went above and beyond in explanation and making sure we meet every deadline.

Great team of experienced, honest, and we rounded people.

On my investment property, the buyer and buyer agent did not turn the purchase agreement to Rob in timely manner. I found out that Rob will be the only person who can help me close my investment property. He did it ! Very good job.

It was an absolute pleasure working with Rez, contract to closing was an extremely smooth experience for both seller and buyer! Looking forward to many more closings together!

Mark was great to work with, made it all very easy and he was available throughout the process, providing clear and accurate info any time I had questions. Great job Mark!!

Dustan, Amanda and Brad always do a great job.

Ashley is fantastic. With all the variables that come with buying or refinancing a home loan, it's nice to have the peace of mind knowing that all is handled on her side. For me it was a very easy process both when I purchased and refinanced.

Dustan was a pleasure to work with. He was extremely helpful in every aspect of the loan process.

Dustan and his team were efficient, thorough, and patient during our home-buying experience. He made it as easy and smooth as it could be. He or a member of his team answered our many questions quickly, often on weekends, evenings, and even holidays. We are very pleased with the mortgage that we received. We are thankful that we were referred to Dustan, and we would happily refer him to any friend or family member!

Joey always fights to get the best options on the table.

Bill is very knowledgeable and always has a kind and professional way to handle business. It’s a pleasure to work with him.

The loan progress went smooth and they did a wonderful job with communication.

Creative, knowledgable, and optimistic; an efficient team behind him.

Good customer service

Karina me ayudo a refinanciar mi casa en un tiempo record ella y su equipo hicieron que todo el proseso fueze super rapido Gracias Karina y tu equipo!!!

Very helpful people and fast service

Rob was very prompt accessible throughout the transaction. Very professional!

I didn't directly communicate much with Philip but Nikki and Chelsie were terrific. Nikki kept up with me and facilitated getting documents when I was unable to get them on my own. She was available even when it was very late in the day. I really appreciate her dedication in helping me through the process.

Steve siempre esta dispuesto a dar mas de lo requerido, es paciente, conoce muy bien su oficio, y no escatima a la hora de despejar cualquier duda que tenga el cliente.

he was just awesome walked me thru everything and answered all my questions and cared about my concerns and valued me as a costumer and a friend ,i would highly recommend him and your company to everyone that needs a good honest and caring agent

You are a great loan officer. Thank you so much!

Great experience great service!

Love working with Rob. This is our 3rd or 4th deal together and every one of them goes smooth!

The communication was great from Jeff.

We had the clear to close 2 weeks after making the offer and able to close quickly to satisfy the customer.

Buyer needed more education on financing what he wanted to purchase.

My clients and I had a great experience working with Kashif. Despite all the hurdles he saved the deal and took the file to closing. Thank you for all your hard work!

They help me past my expectations. We only had about a week to get all paperwork done, needless to say it all worked out, great team and great work ethics.

Jim is very friendly and made my first time home purchase stress free. I would definitely recemmebd him to anyone thinking about buying a home.

just like a friend never treated us as nobody. always with respect and courtesy.

I had a very difficult transaction that with a traveling nurse. My client was pre-approved through another lender that was unable to complete the financing due to several complications. I immediately reached out to Josef and he took own my client and got her pre-approved within 24 hours. Josef was very patient and available for both my client and me through out this extremely tricky transaction. He's truly a miracle worker.

He called me over weekends when I could work on it

Kashif has lots of experience, he knows what to do even though you not in good shape but he’ll come through to get what you want,you never get wrong to go with him great service!!

Everything on time!

Clark was super professional. He stayed on top of the entire process and communicated clearly and very timely. He was quick to answer any and all questions we had. Clark was friendly and he really cares about his clients. We won't hesitate to recommend him and we already intend to use him again in the near future. Thanks, Clark!

Mark and the team were very easy to work with and very helpful.

Nick was very efficient and helpful throughout the whole buying process. Answered any questions we needed answered along the way. I highly recommend him

El trato y el servicio

Bill is second to none! We have completed many transactions over the years and I can honestly say this was the very best! His communication and focus was impeccable, his knowledge was best in class and his genuine commitment to ensure the best possible options was unwavering. Thank you Bill for being the very best and making us count!

I have worked with Michael several times. He is always consistent in his level of service, responsiveness, and professionalism. I will definitely work with him again!

As a real estate agent, it was an absolute pleasure working with Ginny. She knew her stuff, program guidelines, timelines and her communication was top notch.

Great communications and updates through entire lending process! Entire team made the lending process understable and with great ease for us! Thank you!

Ashley went above and beyond in every way to make sure my questions were answered and my worries were gone! Ashley made my first home buying experience the best!

Friendly, honest, knowledgeable

Jarad and his entire team at First Option Mortgage LLC had great communications and updates throughout the entire lending process! They also provided great details on our lending options and what option was best for us! They worked with us through each step and made obtaining our dream home possible and with great ease! Thank you!

David does what he says, when he says it. Communication is key in this line of work and He has mastered this art!

great communication!

Estuve bien el proceso porque al final tenemos una casa.

Lender was amazing!

Ashley was very helpful when I had questions. She made it a lot less stressful for my wife and I. Very knowledgeable

Josef did such an amazing job with my clients. He went above and beyond to get us to the closing table. Josef was pretty much available 24/7 for me and my client. He is VERY knowledgeable and helped educate my client and myself on things throughout the entire transaction. I really appreciate Josef and plan on working with him on many transactions to come! Thanks Josef!

We were first time home buyers and we had the best experience with Murrell. He was easy to talk to and we could always get ahold of him. He answered every question we had promptly and in a way we understood. Can’t say enough good things about him. Always felt like he had our best interest in mind and helped us to reach our goal.

All good. We know we can get things done now.

No

We were having a tough time getting information from a lender we were working with. Our realtor put us in touch with David. It was a relief. He communicated with us every step of the way. He was available to answer questions and helped us understand the process. We are grateful.

Working with Alex as a Realtor is great!

I had a great experience with Kashif and First Option Mortgage. Kashif is very knowledgeable and gave us the best options. He is very patient and answered all of my questions. If you are in need for a home loan, this is the place you need to come!

Excellent communication. Easy process to send and upload documents. Great directions on how to proceed with each step.

Alex very Helpful and professional person always he was There to guide and help us .

Quick, efficient, productive, and friendly service

La pasiencia..y el fasil entendimiento....

Ashley did a great job and performed quickly/smoothly. Good job!

Es muy profesional y explica todo detalladamente

Murrell and his team always gets the job done either on time or earlier than the close date. They rock!

Ginny was very pleasent, confident, fast snd efficient!

Mark is amazing, communicative, thorough, pleasant, timely, knowledgeable. I enjoy working with Mark and continually refer friends and family to him specifically. Thank you Mark!

Always diligent and prompt in responding to any inquiries for clarification! Truly professional. Thank you and all the best - Fidela

The availability of everyone and time was taken to full explain every detail.

Aaron and his team were great to work with. Defiantly on top of their game. I would recommend them to anyone looking for a home loan. Thanks Again David

Jeff is great!

Nick was great with follow up the entire time and making sure he could do everything on his end possible to get the deal to closing !

George was incredibly responsive and clearly articulated each step of the process. He made the loan process painless. We would work with George again in the future.

Great transaction.

Everything

We bought a house a little unconventionally, but Dustan, and his team, were great to work with! Dustan was able to clear up a lot of confusion we had about the process and help us through it every step of the way.

Frequent updates.

Excellent communication! Worked after 5 on a weekend to get things going for us! It was a very smooth process! We are so pleased and highly recommend to anyone that’s ready to start looking!

Vanessa is very knowledgeable and friendly. Great to work with! I will recommend her to everyone!

Joey always goes above and beyond, especially in his explanations, so client’s can understand exactly what to expect.

Great communication and smooth transaction!

Not only was Aaron a very pleasant individual he was kind, courteous, very intelligent and most of all he was THERE whenever I (we) needed him by phone or otherwise

Thank you Kashif for all your help. You did the job very quickly and answered all my questions. Your team was very helpful and made everything easy. My family and I are grateful for your services. Thank you First Option Mortgage!

Chris on-time delivery and off the clock engagement. His work knowledge was on point. Thanks again

Clark was able to answer my questions and get our cash out refinance closed in 10 days.

They were amazing and worked around my schedule!

Mark is extremely communicative, patient and knowledgeable. He makes sure everyone within the transaction understands every step as it is happening, and preparing us, for the next step of the process. He is always one step ahead, and a real pleasure to work with.

Nick had all the answers before I could ask the question. Both Nick and Ronnie were great . They have all my future business.

Everyone was super helpful during this process and I would use them again if I purchase another home. They are all friendly and quick to respond! Overall an amazing experience!

Great communication

Brandon Is great to work with and was very helpful every step of the way.

He was there every step of the way....no matter what time it was, he was there to answer any and all questions....great way to run a business

We were informed on what was going on and if we had questions the response was really quick

Brandon and his team made the loan process a lot easier than I had expected!

Brandon was so great! He answers all my questions and made buying my first home on my own easy for me! Thank you, Brandon!

Brandon explained everything thorough. And the whole process was fast and easy.

Great overall experience I’ll use Brandon again and for sure refer him to others! Thanks Brandon!

Everyone seemed to care about how the the process went & worked well together.

Joey was very informative throughout the entire process. Joey and the team at first option mortgage made the home buying process seem easy, they were professional about what they do. They let you know step by step process, they let you know the pros and cons of what could happen through the process. Joey was very helpful and very good at explaining everything to make it very understandable. Highly recommend Joey and his team.

David kept us informed in every step of the process. Was very pleasant to converse with. Answered any questions that we had.

They kept in contact with me throughout the whole process. Answered everyone of my questions, even played a little joke on me, and to me meant they were way more connected to their customers and wasn't just another job. They made it super easy to get through the loan process and me being a first timer, made a world of difference! Would recommend Joey and his crew to anyone!

This is LONG overdue! Moving into the new home has been tasking, BUT I wanted to make sure that Ronnie knows how much we appreciate the help , guidance and support he gave us. No matter what day or what time I emailed Ronnie, he promptly responded and never left us waiting. He is truly an asset to the company and we have referred him to several other people! Good employees are hard to find, Ronnie is one of those that go above and beyond and deserves to be recognized! Thank you!

Joey made us feel like family throughout the transaction. His advice and way of explaining the process made us feel at ease. There was no lack of communication, as Joey and his team were very quick to respond. Whether it was a small or big question all of our concerns were alleviated. When we had an issue arise Joey took care of it. His level of knowledge with home loans is top notch! Even more his level of people skills deserves an A+. 5 stars is not enough!

Very personable and always willing to help, no matter the time of day!

Joey and his team walked us through the entire process and answered all of our questions. They made the process easy. We felt like we were working with a friend.

Very helpful paperwork processing was happening while my family was on vacation and the team was so patient with my very busy schedule

Always very informative and always found time to get back to me with my questions and needs even if Joey was super busy! Thank you!!!

Joey was amazing! He was courteous and professional. He went above and beyond to make our dream of purchasing a home come true.

As with my prior experience with Joey and his team, they worked hard and rolled thru it all very efficiently. When things changed, Joey was on top of it all and provided very good options and solutions.

Brandon and everyone at First Option are amazing to work with. They answered all of my questions immediately. I couldn't have asked for a better experience throughout the whole process. They did all the work and all I had to do was sign. I will always refer friends and family to First Option and Brandon in the future. Thank you so much.

The process is quite easy with his help

Murrell and staff made the loan process easy and kept us informed.

Ashley was super helpful and answered all my questions and gave me a lot of education on the whole process she also tried her best to help us get our home!

Very good & prompt communication from Dustan made the process smooth for me as the realtor and for the buyer.

Great experience to work with Mara 100% Recommended. We will close many deals this year. Let’s go to do it.

Everything was quick and easy. The process was very well streamlined taking away any anxiety and worry on our end. Communication was thorough and friendly

Excelente trabajo!!

Steve is committed to getting is to closing, taking care of all details and exceeding expectations. Reliable, caring, and expertise fantastic combo

This is a big decision for anyone! Jared and Brandon made the process easy and stress free. I would recommend anyone who is looking to purchase their first home to trust these guys to make your experience the BEST!

Estoy muy agradecido por todo lo que Steve y su equipo hizo por mi gracias a él estamos en nuestra casa. Cien por ciento recomendado mil gracias

She is excellent at what she does, always trying to do the best for the clients and her customer service is like no other.

All this was new to me. I didn’t know what was what, just that I had to get it done. Joey and his team explained things and help me understand what I needed and why I needed. When things got sticky with the loan process they didn’t give up and helped me get my approval for my home.

It was an outstanding experience all the way through the entire process, thanks for making my transition as a new Nevada owner, a smooth one!!!

muy exelente

Brandon made my buyer's mortgage experience smooth and easy.

Process was easy and fast! Thank you

First Option Mortgage is a great team. The communication, experience, knowledge, willingness to work everything out for the good of the you. They are open, honest, truth full and make every effort to ensure that your transaction is completed with the utmost accuracy, in a timely manner. In my case I refinanced my current home, and did so in exactly 30 days. It is always a pleasure doing business with them.

Our agent Nikki was always their for us and on the ball. Always there to answer any and all of our questions! Very professional service from all from first options Mortage team. Highly recommend this agency and team if your seeking a refinance loan or purchasing a new home’ top notch!

Great personal advice on rates and future prospects of owning a house

Mantuvo el control de toda la transacion de manera excelente, muy profesional y eficaz Encantada de hacer futuros cieeres con el Mil gracias

I must say that my experience with John was excellent, he was with us throughout the process and his help was essential while we waited for a document that we needed, as soon as the document arrived everything was ready for our closure. Thank you very much.

Thank you Kash for making me a homeowner. Me and my family are grateful to you and your staff. They were always there to answer my questions and help explain everything. Happy holidays!

Kashif and his team worked very hard and quickly to make this possible! I would recommend his services to anyone who wants a job well done. Thank you!

She did a great job making it happen for her buyer. As the listing agent she was very easy to work with

Thank you so much Mr Kashif Tajani for taking me through the process of buying my first home . Your knowledge of real estate industry and detail oriented approach are both assets that will continue to help people like me become a homeowner. I appreciate your help , time and support You have done a great job to fulfill my dream and to help me provide a wonderful place to live and start my family . You are the most most highly recommended for me..

I would really really recommend Bill Polack to anyone who is trying to buy a home .Bill was very honest and will do whatever it takes for you to become a future homeowner.Bill I just want to say thank you for working so hard for me and my family in becoming a homeowner that I've been trying to become for along time .

I was shot of word you did great overall thanks

Love her communication. She’s the best .

She is the best person I think someone can deal with .she makes sure that u always get the right info you need and documents. My wife and I truest believe without her walking us step by step we would of never got the house.

All the help and the information I get

This is my second time working with Alex and as the previous time, it was superb. Alex is always on top of things, extremely responsive, and super helpful.

Very friendly, helpful, and informative.

Ginny went above and beyond to make my refinance possible. She and her team worked very hard for us and we are forever grateful.

Working with Joseph Lee is the best,Joseph will go any length to help,God bless u Joseph,I can guarantee with Joseph u are in the best hand.

Easy process, Nichole was there for us during the whole process!

Well I have a bad experience like two years ago the lender asking me for papers all the time and temp times he asked me twice for the same document in this case William asked me only for the important documents I guess and he never request me again for nothing sad to me that make a big difference and it would make this transaction excellent

Worked fast with all of my needs and helped me along the way with credit problems. He also responded to any questions or concerns with haste and updated me with every part of the process.

Good communication throughout the entire process. Appreciate all the follow up.

Josef gives neccessary information to me when it's good for me in other to make my borrowing successful for me all the his crew did a fantastic job within short period the make it easy and faster to get my loan their communication is excellent. Thanks once again

William’s knowledge and professionalism!

Mr. Tajani is very professional and knowledgeable. He knows what he is doing. He knows what is best for his client. He goes the extra mile to ensure that the client is getting the best possible option. He is never rushing and he always listens and understands. He did all the work for us and he took care of all the concerns we had. Thank you for services Mr Tajani!!

All of our questions were answered quickly and in a way we could understand. Great experience buying our new home!

Ben was a pleasure to work with. Thanks!

Ben was awesome to work with! He was fast, friendly and very knowledgeable.

Nick is knowledgeable & efficient. I know I'll always have a smooth and quick transaction with him so I'm looking forward to many more!

It was a pleasure to work with Aaron. He was always available even during non business hours. We hit some "roadblocks" in the process, Aaron was always there to offer help and eventually find the solutions were were looking for. We were in town and Aaron cleared his schedule to meet with us and finalize the deal. Thank you Aaron for all your help! We are now homeowners because of you and your team! Rey and Gina

Nick is very attentive and ensures all questions are answered. We were buying at home for the first time - which can be stressful. Nick and his team were great in making sure everything kept moving along smoothly and efficiently. We had very minimal issues because Nick and his team were on it every step of the way. We are so very appreciative to Nick.

Rob was great to work with and was very patient with us as first time home buyers.

Easy to approach ,and professional they always keep us updated with loan process and always answer any questions we had very quickly, I would highly recommend Carolina and her team . Thank you !

Murrell was very knowledgeable, and kind. He was very quick when he answered my questions, didn't need to wait at all. I was very happy with the service.

Clark is very knowledgeable and great at communicating. There was never a moment of being left in the dark about what was going on or needing to be taking care of. His professionalism is above and beyond expectations.

Jeff is great working with. This was my second mortgage I have let him handle.

Sean is the ultimate professional. His attention to detail in our transaction helped us get the best rate and secure the right deal for our situation. His communication is excellent. He always kept us informed and explained everything as needed. We are very pleased and impressed with Sean. Thanks, Sean.

Nick and First option are great! Buying a home, especially for the first time, can be super stressful. But Nick and his team were with us every step of the way. They ensured that everything kept running smoothly and efficiently even through out our closing process. We are very appreciative of everyones hard work involved. Definitely recommending Nick and First Option to any first-time home buyers!!!

I had a first time home buyer with obviously lots of questions regarding the home buying process. I immediately referred him to Chris & First Optons Mortgage. Chris was very communicative & informative from beginning to Closing. I would definitely refer my clients to Christ & Fist Optons. Thanks Chris for making this process painless & effortless!! Happy Holidays!!

Great communication, and great with our clients best interests in mind!

We were looking for a mortgage for months calling & going to banks but none seemed to have a personal connection it was always someone will call you & they would rush us out the door but we never received any calls. We began to feel a bit discouraged until we were recommended first option so we went & all I can say is that it was night and day difference from all our other experiences trying to get a mortgage as chris was very helpful & informative. I will definitely be recommending him!!

I prefer working with Dustan because he’s prompt, professional and works hard to get loan process to closing smoothly.

I recently purchased my first home. Chuck was very knowledgeable and helpful throughout the entire process. He also made himself readily available to answer any questions that I may have, which put me at ease. Very organized and transparent. I received my preapproval letter pretty quickly. From there, Chuck informed me that majority of the underwriting work has been completed and I would be able to close within 30 days once under contract. We were able to close in less than 30 days! Great!

Ginny helped me work through several complex financial issues to get me approved for my loan. Thank you!

Dustan was great to work with. Him and his team are very knowledgeable and professional. I would definitely recommend him in the future.

Its was really a pleasure working with Kashif Tajani. He is highly knowledgeable about what his clients are looking for. Very friendly and responsive. He gave us the best options to choose and made our closing a peace of mind. Everything went very well from the beginning. I usually have fear when making decisions but Kashif made it easy for us and made us felt we took the right decision. Will definitely refer my friends.

Great guy to work with and makes the mortgage process easy! Always willing to help and made sure I understood all parts of the process.

Josef was very responsive and willing to help the process move forward in an efficient manner.

Went smoothly

Chuck was perfect! It was legit a 3 way partnership between myself (Agent), the buyer and Chuck. Open communication to did a great job ensuring that we understood all the numbers and every part of the process. Thank you so much Chuck

Throughout my experience with first option mortgage I felt that I had all my questions and concerns answered and made me better understand the process. It was truly a great experience and will further continue my home buying and selling with first option. The people were fabulous and honestly couldn’t have asked for better people to help us.

The closing was on the scheduled date, the appraisal was requested on time and we had no problems during the transaction.

Very friendly and pleasant. Also very helpful!!

Great communication, very detailed, explained everything without me having to ask to many questions. Also very military and first responder friendly.

Aaron was a pleasure to deal with, very professional and helpful. I would highly recommend Aaron to anyone in the future.

Communication on loan progress was always present. Murrell and team replied in timely manner even via text! Smooth transaction.

The word of encouragement that keep me going when i about give up Josef real trying and did a great job i appreciate him for that also travis.

Aaron was a pleasure to deal with, very professional and helpful. I would highly recommend Aaron to anyone in the future. Aaron was always available to take any questions and take phone calls. He always got back to me as soon as possible

.

Very responsive and helpful. Thank you.

Chuck was very responsive and a wealth of knowledge along the entire loan process.

Ease of doing the transaction. Very responsive. Gave good advice. Went the extra mile.

It was an interactive transaction, the advice I got from first mortgage team from the beginning to the closing can not be over emphasized. It was indeed a great experience.

Chuck Delangis and the whole First Option Mortgage team were excellent to work with. Chuck always responded promptly to all our questions. Chucks knowledge of all the regulations rules in the mortgage industry was extremely helpful in our case. Everything happened in the time frame they predicted. This was my 5th mortgage and by far the best experience. I highly recommend Chuck and the team at First Mortgage!

Great communication throughout the process. Excellent help with both our purchase and assistance with the closing company of our sale to ensure the process went smoothly and timely.

Ashley went so far above and beyond its impossible to specify the true amount of gratitude we have for her help. We had some things go very wrong with selling our out of state home while trying to close our purchase locally and she went on a mission to make things right. I can't even imagine a better person to have in your corner than Ashley. She worked so hard for complete strangers. She is AMAZING.

Great job, quick on responses, smooth transaction all around.

La rapidez la paciencia y el buen trabajo que hicieron

Timely communication throughout the transaction.

Jim managed expectations from the very beginning and communicated with us every step of the way, two very important things we did not experience with a competitor. Icing on the cake, he rescued the deal and closed in less than two weeks. I still cannot believe it. We have already referred business to him.

La amabilidad con la que nos atendieron. La atención que nos dieron y el profesionalismo al hacer su trabajo.Muchas Gracias!!

Mr. Lee is very professional. He keeps his word. He's an excellent communicator and very organized. He's pleasant and patient. I'm new to the home buying experience and he was patient enough to allow me to ask questions and helped me get on track when I was confused. He is absolutely someone that I would recommend and I hope to work with him again in the future.

I have worked with Dustan several times. He is honest, and very dedicated to his clients! I can proudly recommend him to help buyers! From beginning to end my clients appreciate him and his team. He has a super personality, caring heart and a great sense of humor! He has helped make dreams come true!!!

Smooth and informative transaction.

Dustan is awesome and very genuine. He really did a lot to help make sure everything went very smoothly. This is my third time using him and I wouldn't consider going anywhere else.

Rob is prompt and thorough. He knows his stuff and follows up through the process. Great communicator and knows what's best for his clients. It was great doing business with you!

What an awesome guy to work with! Always available to answer questions! I wouldn't choose anyone else-EVER! Thank you Joey B!

Well done all around! Couldn’t ask for a better person to work with!

Chuck responded every time promptly and with the answers we needed to our questions throughout the process. Which we had many. This is the fourth time we have gone thru the mortgage process and Chuck was by far the most knowledgeable and responsive agent we have used. Could not have been more pleased with the experience. Thanks Chuck!

Aaron was amazing right from the very beginning. He collected all documentation up front and told us where we needed to be price wise . As soon as we found that perfect house him and his team worked hard as closing our home in 30 days. Aaron was constantly communicating with us letting us know what was going on and was great at answering any questions my husband and I had . We will definitely recommend all of our family and friends .

Great communication!

Communicative and quickly responds to emails and texts.

VERY impressed and pleased with the level of service provided to my clients by Murrell Sailers!

Good communication, smooth experience

Jeff made sure the loan closed even though there was a change to require a new survey. He took responsibility for the change and made sure everything was taken care of. Very professional and will continue to use him on future loans.

She made this entire experience an easy one!

Scott was great to work with and was always available when I called or asked him for additional information. Thank you for the smooth transaction!

Smooth and easy process.

Jim is great at what he does! Communication was efficient and effective. He went above and beyond to make sure that I was taken care of, and I would highly recommend him. Thanks a bunch, Jim!

Joey is fantastic to work with! He communicated extremely well throughout my home buying process. He answered every question I asked and went above and beyond to make my home buying experience amazing!

This was our second transaction with George. He is super knowledge and helpful. He and his team are quick to respond and constantly provide feedback to keep things moving forward. He goes above and beyond to take care of his clients.

Thanks for taking over a loan on the 11th hour and closing on time. I appreciate all the communication and professionalism you displayed through the entire transaction to get the house closed on time.

As always, Kashif is a great lender and does his business so efficiently and on time. He makes sure that the deal closes on time. He communicates regularly.

Jim was great to work with! Excellent communication throughout the process. He was able to close this loan on a complicated deal in record time. Simply amazing! Highly recommend. A+

everything made it great, from the first hello to the last goodbye

This was my first transaction with Carolina. She did a fantastic job. Stayed in communication with me. Worked through a couple of problems. Got the Loan closed.

.

His genuine concern

Clark went above and beyond through the whole process. He was on top of every detail. We couldn’t have done it without him. We will recommend Clark to all of our friends looking for a home loan. Thank you Clark!

Excellent Customers Service.Reliability,Friendliness, Willingness and Supportive.

Thank you so much!!! We were a little impatient and you rocked it!!

Dustan provided a personal touch to our home selling and purchasing process.

Dustan always kept me updated on the status along the process. It’s always a great experience using Dustan and First Option for my clients.

We had a very good experience.

Scott has a lot of experience and very knowledge about lending. The process was quick and easy. He was responsive and flexible. I felt like he was not just a lender and he was a partner. I highly recommend him to everyone.

He was very helpful throughout the whole thing when buying a house and I will recommend him to everybody. Hands down he is the best

Scott knows his job very well and walks his clients through the mortgage process with confidence. He always provides updates on changes if any, and solutions for different situations!! Scott gets the job done and delivers what is best for clients. He is very knowledgeable, helpful, and trustworthy. I highly recommend him.

Everything went well

.

service

Ashley and her team are awesome! They communicate well and closed my loan in a timely manner.

.

Fue muy paciente con nosotros. estuvo al pendiente de todo lo que necesitábamos saber.

Mr. William is a very professional, kind, and very respectful person . It was a pleasure for me to have Mr. Polack as part of my project to buy my house.

Love to work with the you as a team assisting buyers in fulfilling their dreams!

Great experience , A+

Quick response to questions or concerns

Personalzed service! very pleasant and professional

The women in your offices were informative and on top of all the steps.

.

Aaron is always great to work with , he is very professional, friendly, and timely.

Staff was pleasant, professional, & prompt in replying to our questions. Thank you!

Kashif was excellent in helping us during our home purchase and loan process. He was easy to get in touch with and helped us walk through the process. We would highly recommended him!

Alex is awesome! He has always helped me and is my go to guy. He is very informative, quick, easy to work with and always willing to help.

Ashley is a ROCKSTAR! She is very knowledgeable with her work and has amazing customer service. We met Ashley when buying our home 3 years ago and instantly loved her. Ashley is the only person I trust when it comes to our home. We knew we had to go through Ashley when we wanted to refinance our home. I cannot say enough good things about her. She is the BEST EVER!

.

I had a great experience Alex walked me threw each step.calling me telling me my next move to get my credit up overall I had the best in the business on the job and I got my dream home thank you Alex

With the Buyer switching lenders in the middle of the process, we were impressed with how quickly Ben processed the loan. He came to closing and seemed like a very nice young man. (Though surprised he didn't hand us his card. As someone who has been doing this for 25 years and sales about 90-100 houses a year would have been nice to have more communication from Ben during the loan process. The only other negative was that we had to wait after closing for funding approval.

This was an extremely seamless and smooth transaction! I hope to do more business together!!

Vanessa was more than great! She was awesome. Her communication was on point and she was available when I had questions. Very professional.

Presented confidence and professional

You were professional and quick with getting the job done well. I like the fact that you show up at the closings even though you don’t need to. It brings comfort to those who are there during a time that may stress them.

The advice, support and service we received from Bill Pollack. He has always made us feel comfortable with our concerns and questions.

Ronnie is fantastic and gets to everything quickly!

Great Customer Service...

.

Clark was very informative and helpful in every aspect, from the application process to signing at the table. We loved working with him!

Clark is so easy to work with and such a nice easy going guy. He gets the job done great and the communication was great throughout the house buying process! One Hundred percent would recommend Clark!

.

Clark was extremely helpful when answering all our questions. He always goes above and beyond for his clients. I wouldn’t trust anyone else but Clark. He is very knowledgeable in what he does!

Clark was great about staying in contact and keeping me updated as the process progressed. He’s very professional and great with people.

I have worked with Clark a majority of this year. The word Grit comes to mind when I think about how Clark operates. He doesn’t just go through the motions but puts a great deal of effort into every transaction!

Clark is very helpful, knowledgeable, and caring!

the goal has been achieved, and the communication is very clear, and Mara has worked hard and doesn't give up, I'm very happy

Josef is always a pleasure to work with! He is very knowledgeable about the mortgage process and home buying experience. I appreciate the care and attention he provides to the client.

Ashely was phenomenal to work with and our experience couldn’t have been better! She was extremely communicative and clear with information, what to expect throughout the entire process and always made herself available to speak with us. She went the extra mile and helped us with our refinancing while on a tight timeframe that conflicted with our wedding and honeymoon abroad.

Ashley does a great job of providing timely, accurate communication which is much appreciated. We never felt we had to wait for her as she provided proactive service! We enjoyed our time working together!

Ginny was very professional. She took the time to explain documents to me and was available as needed throughout the process. Her supporting team also was professional and quick to respond. Having everything online was very efficient. I have already recommended Ginny to others.

Murrell is great at explaining the steps needed for the buyers to flow through the buying process effortlessly! Once a deal gets accepted Murrell is always in great communication with all parties! This allows everyone to know what’s happening step by step, and should issues raise, fires are able to be put out in the early stages! Great at what he does!!!

.

Good Customer Service to everybody and a smooth closing

.

Financing a home is a major decision. You want the peace of mind that everyone on the team is looking out for your best interest and not just personal gain. Josef and his team are very accessible and available to help you with every stage of the process. They helped me with my initial purchase, and when I chose to refinance (beating the rate of a competitive lender). Both times were pleasurable transparent experiences.

The guy is a professional!

🔥🔥🔥🔥🔥

Jeff was so great to work with and our loan closed in a matter of weeks. He answered every question we had and kept us informed at every step in the process. Thanks for the great service!

.

JOSEF WAS OUTSTANDING. AVAILABLE WHENEVER NEEDED TO ANSWER MY QUESTIONS AND CONCERNS NO MATTER DAY OR TIME.

This was one of the greatest experiences I've ever had with a loan company. Aaron took care of business and make sure everything was taken care of. he was on top of every little detail all the time and never let anything past that wasn't taken care of he made it easy for us to apply and received the loan and for that I am totally greatful he is truly an outstanding loan officer and I would recommend him to all my friends or anyone that's trying to purchase a home

.

Ronnie is a true professional. Knowledgeable, attentive, and dedicated to his clients. It’s a pleasure working with him and I will continue to do so.

.

Jeff was very professional and attentive during a very long and challenging transaction. I couldn't have asked for a better working partner.

Ashley is a literal unicorn in this industry. She responds in lightning fast time, and works so hard to make sure she gets it done. This is the second time we have used her and we trust her fully. All we have heard from friends and family are horror stories that their lenders didn’t communicate, didn’t know what they were doing, etc. we tell everyone to use her & First Option because of our experience with her.

Excelente! En tiempo

Nick was always available to provide updates during the whole process, answer questions , returned phone calls and emails in a timely matter which is impressive in this industry. Most importantly he was able to close on time and fund the date that was on the contract. Shout out to Nick he was the real MVP for such a smooth transaction.

Excellent service, explains the process very well and everything is done fast. Thank you for everything!!

Aaron's calm and practical approach to issues and potential problems is comforting. He's a good advocate his clients.

Aaron did excellent job in facilitating a speedy and not complicated refinancing. He made it sure that we are helped by lowering the interest rate and the number of years to pay. Aaron is a very trustworthy person. Thank you so much Aaron and First option mortgage. Betty R

Great communication and things done in a timely manner.

Always available to answer questions and keep the listing agent informed of the loan status. Also, I was very impressed and appreciative that Carolina was at closing and handled the changes made to the CD on sight. Everything went smoothly and professionally.

Alex is a great person! He is very professional and knowledgeable! He makes your life easy! Thankyou very much Alex!

You laid out the process and instructions the whole way making it easy to follow. You kept me up to date on everything that was going on.

Communication was good and was able to get our rate a bit lower than was originally quoted.

Great communication skills and provided insight and advice when and where needed

Su profecioalismo, pasiencia y ejecucion, fue excelente durante todo el proceso

Amazing how quick Ronald was able to process and close this loan. When we found him, we have another lender who had already taken two months and not even submitted the loan to underwriting.

La atención del señor Williams excelente el mejor

.

Excellent service and prompt responses to all my questions.

Exelente trabajo el que hizo el señor William.

.

Great Timely, knowledgeable customer service

Eager to assist; took time to explain options to me; I never felt rushed or pushed.

Working with Rez was an awesome experience excellent customer service. Always available to answer my questions, since the beginning Rez showed me how he was and always willing to take that extra mile To help me in every way posible. I will be recommending him to everyone. He is the man to go when buying a house. Thanks again Rez.

.

Bill is awesome, he made it happen! Very knowledgeable

Rez was very quick to respond back to me. He genuinely cared about our client from beginning to end.

t service

It’s great experience with him excellent service!!

The Listing Agent, Ryan Haynes with Exit recommended Ronnie as my buyer's lender after the original loan officer and lender was slow to respond back at the end of the sales transaction. Ronnie jumped it, obtained authorizations quickly and communicated with me the Agent and my Buyer as to the steps ahead. He responds quickly to text and email and follows up with a phone call as needed. Ronnie is thorough in specifics to the transaction and speaks very Professionally to the deal.

Everyone was very quick to get back to me on questions and very informative. I enjoy working with this team a lot and will always refer them !

La ayuda en general

William's attention to detail, impeccable customer service and never ending knowledge!!!

First Option was great through the whole process. Very good rate and Jim Steen made the transaction go very smooth.

Brandon was very informative and easy to work with. This was my wife and I’s first home purchase and we were very pleased with how smooth the process was and thank Brandon for making it a great experience!

Joey Birkle was by far the easiest to work with! He works around the clock and non stop. He was always ready to answer any questions I had even late at night. Joey looks out for his customers best interest! I had no clue about what I was doing and he guided me along the way and explained everything I needed to know and then some. I would highly recommend him to anyone because I know they would be in the best hands in the business!

Siempre sonrriente,muy profecional en el ambito laboral, muy agradecida. Ygualmente el señor Salazar muy amable.

Todo en general muy conocedor de la materia y su disponibilidad paciencia y amabilidad hace q todo esta tension sea mucho mas placentera y no dudaria en recomendar a quien sea con steve la verdad super agradecido con el

Jerrys service is above and beyond

First time buying a home and Jarad made it a breeze. Was very informative and consistently was available to answer any question we had during the home buying process. Very happy to have been able to work with him and would highly recommend him to anyone looking to purchase a home!

Alex and his team are highly qualified professionals. Not only are they good at what they do, they also seem to really enjoy helping others. For us, the process was easy, painless, and FAST! Thank you!

Alex is ON TOP of his transactions, keeping both me and my home buyer clients in the loop every step of the way. He worked with my client to make sure his credit was where it needed to be BEFORE turning him loose to find a house. Once Alex had him pre-qualified, I knew it would be a smooth road. In addition, Alex attended the signing at the title company to be sure our buyer understood everything he was signing. 5 Stars - well deserved!

Clark was tremendous help during the process of buying my first house, providing me with understandable knowledge through out the process, answering all of my questions in a manor that didn't leave me sitting in the dark wondering what was going on.

Joey and his team respond quickly and are ahead of the game every step of the way. Looking forward to working with Joey again!

Great service!

I am first time home buyer. Kashif helped me with every step and now my family and I are living in our own home. Thank you so much for all your hard work and advice. You and your team members always there to take my calls and help me. Thanks again for everything and hope to work with you again!

Josef was always a step ahead through the whole process, always ready to listen and help.. He made the whole process seem like a walk in the park. Thanks so much and God bless.

Steve hizo todo lo posible para ayudar a nuestros clientes con la mejor opcion de prestamo, muy buen trabajo!

Everything! What an experience!

Very smooth lending process, exceeded expectations

It’s very obvious that George and his team care about there clients. They take all of the extra steps to make sure the proper results are achieved. I had to do very little during the process which made it a lot less stressful. Thank to George and his team, I’m happy as can be in my new condo.

Rob is very easy to work with. Answered all of my questions in a very timely manner. Overall Great experience.

.

Patrick didn't stop working until he was able to get my monthly mortgage where I wanted it to be with my refinance.

Buying a home was made easy with the help of Kashif. He did a great job explaining everything upfront and made me comfortable with the process. Him and his team was available whenever I had questions. Thank you for all your hard work. I would recommend you to anyone!

Closed on time

Outstanding Staff my client and I had a great experience working with First option.

David is very knowledgeable, great with communication and overall a great guy!

Ashley was great to work with throughout the entire loan process. She was always available, responding to all my questions immediately. She was very knowledgeable, professional, and was someone I felt like I could trust. I will be sure to look to Ashley and the team at first option for my future mortgage needs.

.

David called me back incredibly quick after I left him a voicemail, and he was prepared to answer any and all questions that I had for the start of the process. He also was informative of things I hadn't even considered, which helped me plan things out more efficiently. Later in the process, he was quick to respond to any inquiries that I developed and was able to explain it all thoroughly. At the end, everything went even smoother than I had expected. David is awesome.

he was wonderful.

Excellent service, great team working with Carolina Vergara

.

First class service! Always available to answer my questions.

Awesome team of professionals!

Kashif was very knowledgeable and his approach was very professional in dealing with my loan application from start to finish. Every step of the way he was readily available to answer all my queries and resolve any issues that I had. I am most appreciative and thankful to him and all his staff members who helped me through the entire loan process. Thank you all and keep up the excellent work.

Excellent communication & always available by phone, text or email to provide updates or answer questions.

Joey has been such a pleasure to work with! He’s extremely responsive, takes the time to explain, listens well, and has the customers best interest in mind. I was so impressed by his coordination, and professionalism in making a stressful experience stress free. I would highly recommend Joey and his team!

George and his team went above and beyond for my client.

El es muy amable y su servicio muy eficiente y copetente muy agradecida. Gracias

Greatest moment for me is that the people want to get it right.

awesome job

.

Joey and Team, I want to thank you yet again for the great Service, you honestly care about your customers and the quality of sercice you provide. Thank you for taking the extra mile too redo our loan after recieving my Rating from the VA! Cheers Chris and Stacey Pennington

Joey is very personable and honest. He communicates and explains things clearly. He is very supportive and gives good advice for your situation.

Karina your work is amazing

Wow just wow! Everything about working with George was amazing! A quick close with lots and lots of communication made the process so easy. Thank you!

Murrell made the lending process seamless for my Buyer and I as a REALTOR. All timelines were met early and I was very happy with how the process went and recommend Murrell as my #1 Preferred Lender!

.

I’m a first time home buyer and he helped me understand things easily and walked me through the process so I was never confused. Took great care of us.

.

This is my third home with Dustin and his team. There is a reason I keep coming back not only is the communication excellent but the process efficient. But the most important thing is they truly care about the people they are working with. As a business man myself trust and I will trust Dustin to take care of any future business I have. No need to call anyone else. Randy DeGolyer

Good communication and closed on schedule as promised.

The consistency with the communication.Venessa was always available when I need and question to be answered.

George and his team walked me through every step of the process and even helped me order some of my documents. Speedy, professional, honest, and kind. Definitely recommend

Amy was very helpful and patient with me through the loan process even with the hiccups. She was calm, reassuring and solved the issues so I was able to close on my house.

Customer service was great!

Josef works very diligently. Even when things came up he knew what to do and worked through it to the end. He finds solutions. If it can be done he'll do it! Thank you for your hard work and commitment to your clients and work!

.

Ashley was an extreme asset to our transaction. She was sharp, thorough, and able to explain the process efficiently. She was very attentive to the buyer’s, who I know have already referred her for more business! Outstanding service Ashley!

Great customer service!

Comunicación constante y dudas aclaradas

We appreciated Scott and his team's promptness, organization and professionalism. We will definitely look to Scott for our future mortgage needs.

Vanessa's professionalism made her easy to work with. She was always available to answer any questions for both the client and myself

It was an all around great experience working with Ashley. We have already referred a friend to her for their re-finance.

.

Response time and communication were excellent.

Patrick was patience and waited for the best deal possible, he never rushed me to closed, every step of the process went really really fine

Ginny was very patient with me, just broke my ankle, and she took the time to find a solution that fit me.

I’ve always enjoyed working with George and his team. They always keep me up to date and slide into home right on time. I don’t have to worry😊

It's important to me to work with people we trust and have our best interest in mind. Brandon had no problems taking his time with us and helping us make an informed decision.

The process ran smoother than I had anticipated even with some hiccups along the way. Andrea & Carolina were amazing at communicating anything that was needed from my end and also giving me statuses of loan. Thank you so much for everything! My family and I are very happy with your service and our new home!

El excelente trabajo del señor Joseft lee por cumplir un sueño tan deseado

.

Thank you Kashif for helping me with my home loan. He made the process very simple and the loaned was closed in a timely manner. His team was also very helpful and responsive. I will always recommend you to all friends and family. Thank you!

William and Ben were absolutely great. They answered any and every question I had and made sure we were well informed throughout the entire loan process.

Clark is extremely knowledgeable, professional, and positive. He made the experience so easy from beginning to end. He thoroughly explains every step of the process and is always available with prompt response and explanation! I will refer anyone I know to him, and will most definitely only deal with him in the future!!

It was a great experience.

Clark helped us through every single step of our homebuying process!! He is professional, positive, engaged and knowledgeable about the mortgage process. He was always available to speak to and made our home purchase a priority! It is rare to find a person who not only knows what they’re doing, but also works extremely hard to make it happen! We will only use Clark in the future!! Thank you for making our dream a reality!!

Clark was very patient and knowledgeable as we searched for our home. Purchasing a home can be a scary thing and Clark made it easy by answering any questions we had. He has always made himself available to us no matter how busy.

.

Ashley made the process as stress free as possible. She explained things throughout the entire process. Thank you